Troubleshooting & Support
Troubleshooting & Support
Common issues and what to do when something breaks.
Staff Can't Log In
"Not authorized" after a domain change, and other sign-in issues.
Print System
Jobs not billing correctly, or not printing at all.
Mail Matching Issues
An item flagged for review, or matched to the wrong customer.
Payment Issues
Declined charges, webhook problems, and stale keys.
Mobile App Issues
Staff and customer app problems.
Known Limitations
Real gaps that are deferred on purpose, not bugs.
Before anything else
Check the audit log for the specific record involved — it usually shows exactly what happened and when, which narrows "is this broken" down to a specific, checkable fact rather than a guess.