Mobile App Issues
Staff and customer app problems.
There are two separate native apps — a staff/manager companion app and a customer-facing app — on two separate Clerk applications. Confirm which one you're dealing with before troubleshooting; a fix for one doesn't apply to the other.
The app seems to be missing a recent fix
Native apps don't auto-update the way a web page does. Confirm the currently-installed build actually includes the fix in question — a change merged into the codebase doesn't reach a device until a new build is submitted and the device updates via TestFlight/the app store, or (for internal staff builds) reinstalled.
A feature works on web but not in the native app
Native screens are often independent implementations of the same backend capability, not thin wrappers around the same web code — a bug in one doesn't imply the same bug exists in the other, and a fix to one doesn't automatically fix the other. Report which specific surface (web, staff app, or customer app) you're seeing the issue on.
The staff app can't sign in
Staff app sign-in uses the exact same invite-only Clerk application as web admin. See Staff Can't Log In — the same domain-change fix applies here too.
QR scanning isn't resolving correctly
Confirm which QR is being scanned — day-pass check-in and mail pickup use visually similar but functionally different QR codes. Scanning the wrong type won't resolve to anything useful even though the scan itself "works."