Approval Rules
Configuring refund and discount thresholds.
See Approvals first for what the approval system actually does day to day. This page covers the two numbers an owner can actually configure.
Refund approval threshold
Set on the location's own settings. Below this amount, an OWNER or ADMIN can issue a refund immediately; above it, it needs a second staff member's sign-off. FRONT_DESK always needs approval regardless of amount, whether this threshold is set or not.
If this threshold is left unconfigured, refunds are never gated by amount for OWNER/ADMIN — set it deliberately if you want the gate to apply at all.
This same threshold also governs the reschedule-driven refund path (a booking rescheduled to a cheaper slot) — there's only one number to set, not a separate one per path.
Proposal discount approval threshold
A percentage. A proposal discounted beyond this threshold needs a second staffer's approval before it can actually send at that price — this protects against an aggressive one-off discount going out without anyone else's sign-off.
What isn't configurable (by design)
Invoice voids, weekend meeting-room bookings, and staff invites/role changes are gated by role alone, not by a number — a FRONT_DESK account always needs approval for these; an ADMIN proposing a staff change always needs OWNER approval. There's no threshold to tune here because the concern isn't "how big" — it's "who's allowed to act alone at all."