Staff & Roles

See Roles & Accounts for what each role can actually do. This page covers the admin side of managing staff.

Inviting staff

Staff sign-up is invite-only — there's no public staff sign-up page. An OWNER or ADMIN sends an invite by email with an assigned role; the invitee creates their account from that link. An ADMIN proposing an invite needs OWNER approval before it actually sends — see Approvals.

Changing a role

Same approval rule as inviting: an ADMIN changing someone's role needs OWNER sign-off; an OWNER can change roles instantly.

Deactivating staff

Deactivating a staff account (rather than deleting it) preserves their history in the audit log and anywhere they're referenced (bookings they created, refunds they issued) while blocking further sign-in.

If a staff member can't log in

If a Clerk production-domain setting has changed recently, a staff member who signed in before that change can hit "Not authorized" even though nothing about their role or invite actually changed. This has a known, quick fix — see Staff Can't Log In.